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Customer Service Officer After Sales M/V/X


Beschrijving van de functie Our client is located near Wavre. Jobomschrijving As a Customer Service Officer After Sales at our client, you will be in charge of the following responsibilities: - Manage incoming customer calls and emails. - Analyze service requests and determine necessary actions. - Plan and coordinate daily schedules for technicians. - Oversee technician planning for our client's locations. - Order materials and follow up on deliveries. - Ensure proper administrative follow-up of cases and encode information in the ERP. - Maintain regular contact with customers to ensure high-quality service. - Collaborate closely with the manager and technical teams. Jouw profiel The ideal Customer Service Officer After Sales would have the following skills: - Strong commercial mindset and customer-oriented approach. - Fluent in French and Dutch. English is a plus. - Good knowledge of Excel. - Experience in after-sales, customer service, planning, or technical administration. - Able to quickly gain autonomy. - Reactive, organised, and responsible. - Easy communicator with excellent interpersonal skills. Voordelen van de betrekking - No remote work possible ! - A human-sized company where autonomy and initiative are valued. - A solid and experienced technical team with excellent team spirit. - A diverse and dynamic role at the crossroads of customer contact, planning, and technical coordination.

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